WISI Multi-TV App – Privacy Policy

Last Updated: 2026-02-11

1. Introduction

This Privacy Policy explains how Inca Networks Inc., doing business as WISI America (“WISI America,” “we,” “our,” “us”), handles information in connection with the WISI Multi‑TV mobile application (“the App”).

The WISI Group is a group of related companies operating in Canada, the United States, the European Union, and other WISI Group operating locations.

The App allows venue operators to control WISI America hardware systems from a single interface. It is designed for data minimization and does not collect personal information except what users voluntarily provide when contacting WISI America.

This Policy applies only to the WISI Multi‑TV App. Other WISI Group companies or services may have separate privacy policies. The App and its data‑handling practices operate under WISI America’s Information Security Management System (ISMS), aligned with ISO 27001:2022.

2. Privacy Officer

Inca Networks Inc. (WISI America)

112-19055 Airport Way,

Pitt Meadows, BC, Canada

V3Y 0G4

Privacy Officer: VP of People, Culture, and Compliance

Email: privacy@wisiamerica.com

Phone: +1 604‑998‑4665

Roles and responsibilities for information security, privacy oversight, and incident response are defined within WISI America’s ISMS.

3. Applicable Privacy Laws

WISI America complies with:

Where laws differ, the highest applicable standard is applied.

4. What the App Does

The App enables users to:

All operations occur locally on the user’s device or network in communication with other devices. The App is developed following secure development and change‑management processes.

5. Information the App Does Not Collect

The App does not collect, store, or transmit:

We do not:

6. Device Permissions

Camera: Used for scanning QR codes or serial numbers.

Nearby Devices: Used to discover and connect to WISI America devices.

Local Network: Used to communicate with WISI America equipment.

7. Optional Information You May Provide

If you contact WISI America, we may receive your name, email address, and any logs you voluntarily provide. Diagnostic logs may include device model, OS version, App version, and non‑personal technical events. All information is handled according to WISI America’s data classification policies.

8. How We Use Voluntarily Provided Information

Information is used for:

9. Storage and Retention

Information is retained only as long as necessary to fulfill support requests or meet legal requirements, then securely deleted or anonymized.

The App stores no personal information on devices or WISI America servers.

10. International Transfers

Information may be processed in Canada, the United States, the EU, or other WISI Group locations with appropriate safeguards.

11. Sharing of Information

Information is shared only with:

Suppliers are managed under WISI America’s supplier security processes.

12. Children’s Privacy

The App is not intended for children under 16.

13. Your Privacy Rights

Rights vary by jurisdiction and may include access, correction, deletion, restriction, portability, objection, and complaint rights.

14. Security

WISI America uses administrative, technical, and physical safeguards to protect information. Security incidents are handled under WISI America’s ISO‑aligned incident response procedures. The App and related systems are managed as information assets within the ISMS.

If a breach poses a real risk of significant harm, WISI America will notify affected individuals and report where required by law. Records of all breaches are maintained.

15. Changes to This Policy

Updates may occur due to technical, legal, or operational changes. The “Last Updated” date will reflect revisions.